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MySerenys app privacy policy

Last updated: 16 October 2026 · This is a translation; the French version prevails.

MySerenys is the app you use to book a ride with a driver, pay for it and follow it. This page explains what data the app processes, why, with whom, for how long, and how to exercise your rights. You can open it from the app under Profile → Privacy.

Data controller

MySerenys, a French simplified joint-stock company (société par actions simplifiée) with variable capital, registered with the Paris Trade and Companies Register under number 109 889 055, represented by Alexandre Choquet, its president — 138 avenue Victor Hugo, 75016 Paris, France. Contact: contact@myserenys.com.

Why we process your data

• To carry out your rides: sign you in, record your booking, assign it to a driver, keep you informed as it goes, and let you message your driver. This processing is necessary to perform your order.
• To charge and invoice you: save your payment method, place a hold before the ride, charge the price afterwards and send you your invoice. Performance of your order, and a legal obligation for the invoice and its retention.
• Options you switch on yourself: a photo of your face, sharing your location with the driver while they approach, and notifications. They rely on your consent, which you can withdraw at any time in the app or in your phone settings.
• To keep the app working: a technical report is recorded when the app hits an error. Legitimate interest: fixing faults.

Data collected

• Your account: email address (you sign in with a code sent by email, with no password), first name, last name, phone number, billing address, app language.
• Your rides: pick-up and drop-off addresses, date and time, vehicle class, options (child seat, pet…), number of passengers and pieces of luggage, flight or train number where relevant, messages sent to the driver, rating and comment left after the ride, drivers you added to your favourites.
• Payment: your card is entered directly with our payment provider, Stripe. MySerenys never sees or stores the card number: we only know its last four digits, to show it to you. We keep the amounts, the dates of holds and charges, and your invoices.
• Your location, only in the two cases described below.
• A photo of your face, only if you add one.
• Your phone’s notification identifier, if you accept notifications.
• Error reports: the error message, the screen concerned, the phone model and the app version.

The app does not access your contacts or your microphone. It shows no advertising and contains no audience-measurement or advertising tools. Your data is never sold.

Your location

It is used in two cases only, and only while the app is open in front of you:

• To fill in the pick-up address, if you tap “Current location”. Only the address you keep is stored with the booking.
• To help your driver find you, if you turn on sharing: while the driver is on the way to you and on site, and only then.

Your photo, if you add one

It is optional: without it, booking and riding work exactly the same. Its only purpose is to help your driver recognise you at pick-up; no automated facial recognition is carried out. Only the driver of your ride sees it, from the moment the ride is assigned until you get in. You can change or remove it at any time in your profile: it is then erased, as it is when you delete your account.

Camera, photos and calendar

The camera and your photos are used only if you add a photo of yourself, and only the image you choose is sent. The calendar is used only if you ask to add a ride to it: the app writes that ride and reads nothing.

Who can access your data

• The driver of your ride: your name, your phone number, the addresses and details of the ride, your messages, and where applicable your photo (until you get in) and your shared location (while they approach). The driver has no access to your payment methods.
• MySerenys dispatch and administration, to organise rides, assist you and invoice you. They do not see your photo.
• The company or establishment that booked a ride for you, for that ride.

Service providers and hosting locations

Your account, rides, invoices and photo stay in France. Transfers to the United States (notifications, map and, where applicable, payment) are made under the safeguards provided by the GDPR: standard contractual clauses or the EU–US Data Privacy Framework.

Retention periods

• Account: as long as you use it. You can delete it at any time in the app.
• Rides and invoices: ten years, as required by accounting law. After your account is deleted, they are kept with no link to you.
• Shared location: erased as soon as you are on board, and at the latest thirty minutes after it was last sent.
• Photo: until you remove it, or until your account is deleted.
• Sign-in codes: anonymised after thirty days.
• Error reports: anonymised after ninety days.

Your rights

You have the rights of access, rectification, erasure, portability, objection and restriction. Your details can be changed in the app (Profile → My details), and your account can be deleted there (Profile → Delete my account). For anything else, write to contact@myserenys.com: we reply within one month. If you are not satisfied with our answer, you may contact the French data protection authority, the CNIL (cnil.fr).

Minors

The app is intended for adults. A minor may travel on a ride booked by an adult, who is responsible for them.

Changes

Any change to this policy is published on this page, with its date.